I’m sure people do create refund requests for situations involving metagamers and, under different circumstances, these probably do get accepted. Key word is circumstances.
Whilst it's true that these players were metagaming, there were still 2 of them inside and armed. Had they not metagamed...
As no sufficient evidence has been provided, I cannot continue investigating this AR. Feel free to PM me directly if you wish to carry this on.
@Simon Bendetti count yourself lucky that this is the case. When a staff member requests information from you, do not ignore this request. You're lucky...
Having reviewed a demo and spoken with the players involved, it is clear that the players in question were metagaming in this instance. All players involved will receive a 2 week ban. This ban is lenient due to their honesty and the fact that this appears to be an isolated incident.
The player in question was under the illusion that doing this was allowed, having been told so by another player, and received a punishment for doing it again not long after (as you are aware). They have been educated on this topic and now understand that doing this is categorically not allowed...
You're well within your right to dispute a ban you disagree with, and the staff complaint was necessary if you believed the other player broke rules. It's nothing personal, there's no need to apologise for that. With this said, I would still like you to wait out this ban in its entirety.
I have already dealt with this situation and concluded that this player did not break the rules, you seemed to understand this when I explained it to you. Create a staff complaint on me if you wish to seek further action.
class guy, was a great staff member previously, really good english. yeahhhhhh go on then...
on an even more real note you'd make a great and very welcome addition to the staff team, you know your shit and it shows. always served as a strong voice of reason and it would be a pleasure to work...