Okay here goes as a dispatch main.. (kinda)
Application process
This should be a 2 part process which should be done with 10 multiple choice questions, these questions can be centred around organisation and structure, and how to command units on the ground. A common example could be;
"A life alert has gone off at Slums apartment and when checking the cameras you see that Apartment 3 is on fire, in which order do you dispatch units to that location?"
A. Police, Fire, EMS
B. EMS, Fire, Police
C. Fire, Police, EMS
D. Fire then EMS as police aren't needed
Correct answer here should be A, because police would need to arrive to secure the exterior of the building to stop anyone going in, then fire to extinguish the fire then EMS to give medical treatment.
There should also be 4 written questions and finally MIC quality, this is a massive thing for dispatch.
Finally requirements should be Senior Officer+ with a minimum of 7 days play time, we need people who have law and policy knowledge in command of all ground units.
Priority talking
When dispatch is talking, other units should not be able to talk over the radio and interrupt. If dispatch is giving commands to units on the ground to respond to a call at X apartment or X life alert, what shouldn't be then happening is some random waffle coming over the radio about how a black car ran a red light, we don't need this information, just deal with the person that ran a red light?
Rank Structure
This is a difficult one to answer and I'll explain why; currently dispatch does not have the capability to set warrants, this is a massive issue when there are units that need to breach a property or on the latest DNA. This is something dispatch should be capable of, so both dispatch and senior dispatch should have that available to them. Especially with our camera coverage of apartments and when we can see drugs inside, this should be available to all dispatch which is why the requirement to pass is what I've suggested.
I'd recommend, Dispatch, Senior Dispatch and Dispatch Command.
Senior dispatchers should also be responsible for marking the exams from applicants, using a simple point system. Dispatch command of course has the duty and responsibility of ensuring progression and completing observation reports on other dispatchers. I'd like to see a dispatch command member get on duty and give an OR to the dispatcher, which can then give an overview of how the dispatcher is performing.
Demotion
Perhaps this should only be available to Senior dispatch+ but dispatch should be able to demote units who are either AFK or not performing, this can be done safely by having an officer attend and confirming individual is AFK and not in a roleplay setting, then we can demote directly from the panel. This would also be helpful for minges who radio spam, don't attend calls and just generally be knobheads, there would be a lot more respect for radio protocol knowing you could be demoted for not listening.
All government vehicles
Whilst this may fall under development, I'd like to see all government vehicles on the dispatch map, Taxis, Roadcrew, SS & couriers. Whilst dispatch has no control over them or any way to communicate with them, what it allows is for us to keep track of their movements. We get a 911 call saying a Taxi Driver has hit and run someone or hit another car at intersection, we can locate that vehicle on the dispatch map to have PD units move to their direction.
These are just some suggestions around this but a lot of my bigger suggestion are around development and how we can amend and change thing within the dispatch map/job itself.
