Police Suggestion Redirect 911

[MalekIsWeird]

Suggestion Title: Redirect 911
Suggestion Description: If a Supervisor hangs up a 911 call, don't just discard it.. transfer it to a lower ranking officer or another supervisor. The only time it should be left unanswered is if absolutely EVERY. LAST. OFFICER failed to answer and just hung up.

Furthermore, If no supervisor; CPL or dispatcher is on then allow Senior Officers or even Officers to answer 911 calls.

Why should this be added?:
- Making sure 911 is always answered
- Making it easier for new players to reach help without having to type fast
- Realistically 911 shouldn't be hard to reach.

What negatives could this have?:
- If every supervisor hangs up and no CPL or SO is on, Officers might be confused as they are new.

What problem would this suggestion solve?: Currently almost always if you call 911 you get your call hung up in your face regardless of how much you need help. This needs to be fixed and as it stands many times supervisors don't want to answer 911s often times so this would help eliminate that issue by eventually having an officer answer.

 

[Ezza]

In my eyes, supervisors dont tend to go on duty to answer countless calls, typically can range from people trolling, ems or actual crimes being reported.

Giving to calls to everyone else on duty will simply mask the issue, not address it.

In my opinion, the issue lies with the lack of dispatchers, I usually play cop at peak N/A Times, I have maybe seen a dispatcher once within my 28hrs activity in November during these hours and within these hours there is maybe me [SGT] and 1 or 2 more SGT's, everyone else being SNR or Below.

Officers 8/10 are not in a position to take these calls, this can be due to not being near a vehicle or computer actually to log the details, and from experience, doing a text or voice radio message with 911 Call Details simply gets overlooked, compared to the notification from an incident being made or assigned.

I think having more suggestions to improve Dispatch QOL or even incentives to get more dispatchers active would benefit more than a tree for the calls to fall down.

 

[MalekIsWeird]

I'd argue disregarding this as masking the issue is simply ignoring the enduring issue that most players currently face and writing it off as "We will fix it later," when this can be a REAL temporary fix at the very least for what is seriously a problem everyone has to deal with when calling for help.

Furthermore, in the unlikely scenario no Chief; Deputy Chief; CPT; LT; SSGT; SGT; CPL or even Senior Officer is available, I entrust even new officers to still be competent to address the ongoing emergency accordingly or at least relay the information provided to their colleagues so they are aware.

 

[Mallard]

As a Lieutenant, getting calls during shootouts or other high-priority situations can be an absolute pain in the ass.
If the PD is raiding somewhere, or responding to a shootout, and I get a 911 call, my finger moves at the speed of light to decline that shit. If it is diverted from me, to a lower rank, they are going to do the same.

I don't want to blow my own horn, but I only ever decline calls during times like this.
Also, I don't want to insult you, but are you sure it's not just you? Perhaps supervisors who get 911 calls know it's you calling them because they have you saved in contacts and just decline.

 

[MalekIsWeird]

Also, I don't want to insult you, but are you sure it's not just you? Perhaps supervisors who get 911 calls know it's you calling them because they have you saved in contacts and just decline.

I got the inspiration to write this suggestion by watching a clip of someone else get insta-denied, not me. Also I am not sure how this is appropriate or relevant whatsoever since you even admit yourself that you decline calls at "lightning speed." which shows irrespective of who it is, there's a high chance 911 calls are thrown aside as non-important when they are inherently meant to be cries for help.

Furthermore, the claim that EVERY. LAST. OFFICER would decline the call is purely speculative.

 

[Mallard]

I got the inspiration to write this suggestion by watching a clip of someone else get insta-denied, not me. Also I am not sure how this is appropriate or relevant whatsoever since you even admit yourself that you decline calls at "lightning speed." which shows irrespective of who it is, there's a high chance 911 calls are thrown aside as non-important when they are inherently meant to be cries for help.

My point was when I'm responding to a shootout or PD is raiding somewhere due to a warrant, and I'm potentially on the front lines holding an angle, as I am a TFU trained Lieutenant, I ain't got time to take 911 calls in those situations. So yeah, during times like that, I decline calls.
I don't care who's calling when my life is on the line, its getting denied when I'm in situations like that because my life takes priority over someone's 911 call.

 

[Clarky]

redirect to the text based

 

[MalekIsWeird]

My point was when I'm responding to a shootout or PD is raiding somewhere due to a warrant, and I'm potentially on the front lines holding an angle, as I am a TFU trained Lieutenant, I ain't got time to take 911 calls in those situations. So yeah, during times like that, I decline calls.
I don't care who's calling when my life is on the line, its getting denied when I'm in situations like that because my life takes priority over someone's 911 call.

And that's fine, I never contested that TFO's in the line of duty should be declining calls to focus on being the frontline. That said, Not every officer will be in your shoes so that gives far more breathing room for the caller to get the help they need.

 

[Franko]

As a Lieutenant, getting calls during shootouts or other high-priority situations can be an absolute pain in the ass.
If the PD is raiding somewhere, or responding to a shootout, and I get a 911 call, my finger moves at the speed of light to decline that shit. If it is diverted from me, to a lower rank, they are going to do the same.

I don't want to blow my own horn, but I only ever decline calls during times like this.
Also, I don't want to insult you, but are you sure it's not just you? Perhaps supervisors who get 911 calls know it's you calling them because they have you saved in contacts and just decline.

Put your unit as busy and low and behold, no more 911 calls

 

[Mallard]

There are multiple situations an hour where the entire on duty PD responds to 1 location to get into a shootout. Redirecting the call in this situation will do nothing as everyone is going to decline in this scenario.

 

[Ezza]

redirect to the text based

Automated message when call is declined stating to use the text based function as there is no operators available to take the call, instead of a harsh hang up might be a better option

 

[Mallard]

Put your unit as busy and low and behold, no more 911 calls

Chances are when I'm going code 3 from 1 location to another I haven't got time for that or it slips my mind. Besides, this doesn't address the issue Malek is trying to bring up.

 

[Franko]

No I'm aware, but realistically, if the argument is to not pick up the phone because you're in a high strees situation such as a shootout at either slums or projex, no one is going to pick the phone up, thus redirecting to the text based option would be a decent solution, as then the report will be saved for when the active current situation has been dealt with.

 

[MalekIsWeird]

Automated message when call is declined stating to use the text based function as there is no operators available to take the call, instead of a harsh hang up might be a better option

The issue is the lack of availability for 911 call recipients causing the 911 call feature itself to be rendered useless 95% of the time. Furthermore, let's speculate and assume for the sake of your argument that every last officer doesn't answer, Why would they then give two damns about a new incident 911 text report? While I don't deny that this supposed feature is a good addition to the game, This is clearly a non-solution to the fact often times the 911 calling feature is a redundant way of being forced to text almost always.

 

[Nottoc]

The issue is the lack of availability for 911 call recipients causing the 911 call feature itself to be rendered useless 95% of the time. Furthermore, let's speculate and assume for the sake of your argument that every last officer doesn't answer, Why would they then give two damns about a new incident 911 text report? While I don't deny that this supposed feature is a good addition to the game, This is clearly a non-solution to the fact often times the 911 calling feature is a redundant way of being forced to text almost always.

The issue is that from a PD stand-point - a call a lot of the time is less effective than a text-based 911.

I can only speak from experience but majority of the times that I do answer the call - it will be one of:
1. Troll call
2. Person says something and hangs up
3. Person actually describes the issue properly

A call can only be “handled” by one person who then has to transmit that information to others which prolongs the time between the call being made and people responding.

I think this system wouldn’t hurt but I can’t imagine it actually increasing the usefulness of 911 calls

 

[MalekIsWeird]

I think this system wouldn’t hurt but I can’t imagine it actually increasing the usefulness of 911 calls

Now I don't contest that troll calls happen. However, Logically if someone is willing to troll police, there's equally nothing stopping them from bothering the whole police force with a useless and distracting text incident on top of them calling. In fact if an officer picks up the call and lets the prankster get their urge out, they could end up naturally carrying the annoyance alone while the rest of the force is left unbothered making it less negatively impactful as a troll attempt.

Another point is 911 calls are generally intended for calling for help QUICK. Texting is counter-intuitive for that very purpose and heavily relies on the typing speed of the victim as well as the circumstances of how much danger they're in. Say they are driving away from a threat or they are being raided, they can't waste time typing. They also get the power to update the recipient on the rapid changes of the ongoing emergency too making it far more effective and intuitive.

So conclusively, this idea:
1) Mitigates and lessens the impact of the prank
2) No harm no foul, still mitigates the prank
3) Connects callers to a form of help that they can resort to without the crutches of having to type fast.

 

[DanielRabbit]

As a Lieutenant, getting calls during shootouts or other high-priority situations can be an absolute pain in the ass.
If the PD is raiding somewhere, or responding to a shootout, and I get a 911 call, my finger moves at the speed of light to decline that shit. If it is diverted from me, to a lower rank, they are going to do the same.

I don't want to blow my own horn, but I only ever decline calls during times like this.
Also, I don't want to insult you, but are you sure it's not just you? Perhaps supervisors who get 911 calls know it's you calling them because they have you saved in contacts and just decline.

Implement when you have your weapon in the shooting stance you won't get 911 calls.

 

[Goonsberg]

If you ACTUALLY need police, you used text based as every officer sees it straight away.

Anyone who calls 911 instead of using text based when being raided is asking for a shit response time.

911 calls are great for RP when the server is dead as both the crim & supervisor can enjoy the interaction.

The one thing I would say is that it would be good for the name of the person to not show up if they are ringing 911 & you have their number saved.

 

[MalekIsWeird]

The one thing I would say is that it would be good for the name of the person to not show up if they are ringing 911 & you have their number saved.

not just that.

Reporting by call is still very useful, or even crucial, in multiple examples; some I already mentioned above in prior statements.

Wouldn’t you agree 911 calling is helpful in ways such as :

1)a player is being actively raided, with now let’s say seconds until a bomb blows up. (Think of how funny their voices will be of genuine fear too xD)

2)chased by a car trying to kill them without time to type? After all, text based reporting DEPENDS on typing speed and the level of danger.

3) The player is in a fire fight with a car thief and can’t spare time to type

Furthermore, while I do agree the automatic location ping is great and the auto incident creation is very useful. Most officers just look at “Projex 3,” then race to have a Airsoft match with raiders. I will reiterate that I entrust any recipient of a 911 call to communicate the details received to fellow officers, and especially the location and type of incident at the very bear minimum.