What is this about?
So for a while now I have seen ban appeals where people do not know why they got banned from the shoutbox and by who. I am going to give you my idea that I initially thought then I'm going to let you improve/correct (pros/cons).
Step One
What I am suggesting is that if a staff member feels the need to ban someone for whatever justifiable reason they would have to click on that person's name in the shoutbox and it will give them an option that would say "Punish" or something like that.
Step Two
It would then open another simple window and it would be similar to the ticket system but different of course. It would say how long you want to ban them for whether that's for a couple hours/days/weeks or permanent. And then it will ask you for the reason as to why you want to ban him/her.
Step Three
Once that has been completed correctly it would send the user a message saying: "You have been banned from the Shoutbox until [Date when it expired or it could say forever] for [Reason for ban]
Conclusion
What this would do is not only will it be easier for staff members dealing with Disputes/Apologies but it will also give the reason for the ban and who it was that actually banned them straight away instead of having other staff members ask around and to try and find the answer.
So for a while now I have seen ban appeals where people do not know why they got banned from the shoutbox and by who. I am going to give you my idea that I initially thought then I'm going to let you improve/correct (pros/cons).
Step One
What I am suggesting is that if a staff member feels the need to ban someone for whatever justifiable reason they would have to click on that person's name in the shoutbox and it will give them an option that would say "Punish" or something like that.
Step Two
It would then open another simple window and it would be similar to the ticket system but different of course. It would say how long you want to ban them for whether that's for a couple hours/days/weeks or permanent. And then it will ask you for the reason as to why you want to ban him/her.
Step Three
Once that has been completed correctly it would send the user a message saying: "You have been banned from the Shoutbox until [Date when it expired or it could say forever] for [Reason for ban]
Conclusion
What this would do is not only will it be easier for staff members dealing with Disputes/Apologies but it will also give the reason for the ban and who it was that actually banned them straight away instead of having other staff members ask around and to try and find the answer.