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Making a Refund Request
- A refund request can only be made if you have lost items as a direct result of a server-side error or a rule break.
- You cannot make a refund request without an accepted action request or bug report unless authorised by a staff member.
- You cannot make a refund request if the value of items are below $5,000 as this is not proportionate.
- Any administrator or above can issue your refund in-game.
- You can only claim a refund if it has been accepted by a staff member.
- To claim the refund you should make a 'I have a request'-report with F6 and include a link to the accepted refund request.
- You must claim your refund within 28 days of being accepted, otherwise it may be moved to the completed section.
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