[SOLVED] Issue with internet.

[blackdown]

Recently I got a new modem that doubles as a router as well. I am able to access the internet via wifi on all other devices in my house (another laptop, consoles, phones). However, my PC laptop running windows 10 is unable to pick up the wifi signal and cannot connect properly when an ethernet cable is run. Please note that it is able to receive other wifi networks and my own does not even appear on the list. I'm pretty much unable to use the laptop for anything as I've been trying for a day or so but with no luck. Thanks.

Spoiler: MODEM INFORMATION

Name: ARRIS
Model Number: TG1672G
P/N: TG02DHQ1672
NOTE: I am using the 5GHZ Wifi opposed to the 2.4GHZ Wifi (they are different wifi networks)
NOTE(pt. 2): I am using the first Ethernet Port. I have tried others with no luck.

Spoiler: COMPUTER INFORMATION

Dell Inspiron 3521
Windows 10
64 bit
Intel Core i5-3337U 1.80GHz

 

[Kay]

Happend to me before , Are you sure that you've set it up correctly and set up the signal? That was my problem and it was that I didn't set the range of the signal I wanted it to go.
(Different Internet)

 

[Jimmy]

Not many laptops have the capability for 5GHz. Can you connect to the 2.4GHz network? Also post your PC specs, mainly interested in the wireless adaptor.

 

[blackdown]

Nevermind, I'm a smart one. Had my IP Static rather than Dynamic and I switched it around and it fixed it. Thank you, regardless.

 

[danny]

Issue seems to have been sorted.

Closed and Moved.